Privacy Policy
Last Updated:
1. Introduction
Welcome to AloudMate. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time captioning and translation services.
2. Information We Collect
We may collect the following types of information:
- Account information (email address, name) when you create an account
- Audio and video data processed through our captioning service
- Usage data and analytics to improve our services
- Device information and browser type for technical support
- Payment information when you subscribe to premium services
3. How We Use Information
Your information is used to:
- Provide real-time captioning and translation services
- Improve our AI models and service accuracy
- Communicate with you about updates and support
- Process payments and manage subscriptions
- Comply with legal obligations
4. Data Storage and Security
We implement industry-standard security measures to protect your data. Audio and video data is processed in real-time and is not stored permanently unless you explicitly enable recording features. All data transmissions are encrypted using TLS/SSL protocols.
5. User Rights
Depending on your location, you may have the following rights:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data (right to be forgotten)
- Data portability
- Withdrawal of consent
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at bizdev@aloudmate.com.